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Thank you for your feedback, dear Deborah. 😔

We're very sorry to hear that the Toilet Brush Sensu broke and couldn't stand properly due to the base being too small for the weight of the product. This is clearly a design flaw on our part and completely unacceptable - a toilet brush should be stable and durable for everyday use.

We understand your frustration completely - when a product breaks due to poor design, it's incredibly disappointing. Your feedback helps us recognize that we need to improve the base design to better support the weight and ensure proper stability.

We take full responsibility for this product failure. Please contact our customer service team - we can help you immediately with a replacement or full refund. Your experience is valuable in helping us improve the design for future products.

","Cannot stand, base is too small and product too heavy",[5675],{"_5596":5676,"_5598":5677,"_5600":5678,"_4661":5679,"_5603":5680,"_5605":5681,"_5607":5682,"_573":74},"https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=3200x3200","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=1600x1600","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=120x120&crop=center","Modern beige toilet brush set with holder and dustpan on bathroom floor","c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988","https://media-dynamic.okendo.io/images/c51f7b65-fcc9-486f-b563-ae634abbdd20/cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988.jpg?d=540x720","cf0c8ac4-109e-443b-9eeb-5dd5bd8ef988","toilet-brush-sensu-en-25zon99525","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON99525-500684_08444c1246c353e4731ea44cf2189879_dtl_1_x280.jpg?v=1771494308","Toilet Brush Sensu","//store.westwing.com/products/toilet-brush-sensu-en-25zon99525",{"_5581":5688,"_5583":5689,"_72":43},"

Grazie per il suo feedback, cara Deborah.

😔 \n

Ci dispiace molto sapere che lo scopino da bagno Sensu si è rotto e non è riuscito a stare in piedi perché la base è troppo piccola per il peso del prodotto. Questo è chiaramente un difetto di progettazione da parte nostra e assolutamente inaccettabile: uno scopino da bagno dovrebbe essere stabile e durevole per l'uso quotidiano.

Comprendiamo perfettamente la sua frustrazione: quando un prodotto si rompe a causa di un design scadente, è incredibilmente deludente. Il suo feedback ci aiuta a riconoscere che dobbiamo migliorare il design di base per sostenere meglio il peso e garantire una stabilità adeguata.

Ci assumiamo la piena responsabilità per il guasto di questo prodotto. Contatti il nostro servizio clienti: possiamo aiutarla immediatamente con una sostituzione o un rimborso completo. La sua esperienza è preziosa per aiutarci a migliorare il design dei prodotti futuri.

","2026-04-09T07:58:42.308Z",{"_5622":5691,"_5624":621},"Deborah M.","Non può stare in piedi, la base è troppo piccola e il prodotto è troppo pesante","51505548919120",{"_5573":5574,"_5575":5695,"_5577":5696,"_5579":5697,"_5581":5698,"_5583":5699,"_5585":5699,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5700,"_5609":5703,"_5610":5704,"_5612":5705,"_5614":5706,"_5616":5503,"_5618":5619,"_5620":5707,"_5625":25,"_5626":5627,"_72":5702,"_5629":5316,"_5630":5709},"36df8ffd-0dea-4de5-a606-2ff33e43e43d","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111748866384","shopify-10111748866384","Ottimo prodotto","2026-03-25T15:26:05.976Z",{"_5581":5701,"_5588":5592,"_72":5702},"Tolles Produkt","Top","storage-jar-sensu-en-25zon11373","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON11373-718631_7d68a52b6c3dea5e51bf339ce1c22f72_dtl_1_x280.jpg?v=1787777443","Storage Jar Sensu","//store.westwing.com/products/storage-jar-sensu-en-25zon11373",{"_5622":5708,"_5624":621},"Cornelia L.","51505371545936",{"_5573":5574,"_5575":5711,"_5577":5663,"_5579":5664,"_5581":5712,"_5583":5713,"_5585":5713,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5714,"_5609":5683,"_5610":5684,"_5612":5685,"_5614":5686,"_5616":5416,"_5618":5619,"_5620":5716,"_5625":25,"_5626":5627,"_72":5718,"_5629":5316,"_5630":5693},"34444b5c-8485-474e-9f7e-71358fd33552","Qualità eccellente, buona da usare. Lo consiglio","2026-03-17T17:32:22.919Z",{"_5581":5715,"_5588":5123,"_72":5685},"Kiválő minőség, jól használható. Ajánlom.",{"_5622":5717,"_5624":621},"LEVENTE G.","Scopino per WC Sensu",{"_5573":5574,"_5575":5720,"_5577":5721,"_5579":5722,"_5581":5723,"_5583":5724,"_5585":5724,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5725,"_5609":5730,"_5610":5731,"_5612":5732,"_5614":5733,"_5616":5371,"_5618":5734,"_5670":5735,"_5620":5738,"_5625":25,"_5626":5627,"_72":5740,"_5629":5316,"_5630":5741},"272b0299-c59d-4b9b-ac6c-6d5dc0e9d879","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111764169040","shopify-10111764169040","Il prodotto soddisfa le aspettative in termini di design e materiale. Tuttavia, il dispenser è fragile e funzionalmente debole. ","2026-03-16T18:09:42.412Z",{"_5581":5726,"_5588":5146,"_5670":5727,"_72":5729},"O produto corresponde em design e material às expectativas. Contudo, o doseador apresenta-se frágil e funcionalmente fraco. ",{"_5581":5728},"

Obrigado pelo seu feedback, Alfredo.

Ficamos muito contentes que o design e material do Soap Dispenser Sensu correspondem às suas expectativas! 😊

Ao mesmo tempo, lamentamos muito que o doseador se apresente frágil e funcionalmente fraco. 😔 Isso definitivamente não deveria acontecer e compreendemos que isso seja frustrante, especialmente quando o produto agrada visualmente mas não atende às expectativas funcionais.

Levamos o seu feedback muito a sério e vamos transmitir estas observações à equipa responsável para avaliar a qualidade e funcionalidade do mecanismo doseador. Comentários como o seu são muito valiosos para melhorarmos os nossos produtos.

Muito obrigado por partilhar a sua experiência connosco – isso ajuda tanto a nós como a outros clientes.

","Avaliação do Cliente","soap-dispenser-sensu-en-25zon46313","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON46313-634242_0741e27eda2936b75333639b80a7350e_dtl_1_x280.jpg?v=1787777465","Soap Dispenser Sensu","//store.westwing.com/products/soap-dispenser-sensu-en-25zon46313",4,{"_5581":5736,"_5583":5737,"_72":43},"

Grazie per il suo feedback, Alfredo.

Siamo rimasti molto contenti che il design e il materiale del dispenser di sapone Sensu abbiano soddisfatto le sue aspettative!

😊\n

Allo stesso tempo, ci dispiace molto che il dispenser sia fragile e funzionalmente debole. 😔 Questo non dovrebbe assolutamente accadere e comprendiamo che ciò sia frustrante, soprattutto quando il prodotto è visivamente ma non soddisfa le aspettative funzionali.

Prendiamo molto sul serio il suo feedback e trasmetteremo queste osservazioni al team responsabile per valutare la qualità e la funzionalità del meccanismo di dosaggio. Un feedback come il suo è molto prezioso per noi per migliorare i nostri prodotti

.\n

Grazie mille per aver condiviso la sua esperienza con noi: aiuta sia noi che gli altri clienti.

","2026-03-17T07:17:29.235Z",{"_5622":5739,"_5624":621},"Alfredo S.","Recensione del cliente","51505549082960",{"_5573":5574,"_5575":5743,"_5577":5744,"_5579":5745,"_5581":5746,"_5583":5747,"_5585":5747,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5748,"_5609":5751,"_5610":5752,"_5612":5705,"_5614":5753,"_5616":5542,"_5618":5619,"_5620":5754,"_5625":25,"_5626":5627,"_72":5740,"_5629":5316,"_5630":5755},"13fea390-8f6f-4fae-83cf-6858b9bb3ad5","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111764070736","shopify-10111764070736","Il prodotto ha un design molto elegante e soddisfa le aspettative.","2026-03-16T18:08:27.087Z",{"_5581":5749,"_5588":5146,"_72":5750},"O produto tem um design muito elegante e responde às expectativas.","Avaliação Cliente","storage-jar-sensu-en-25zon15572","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON15572-925834_0502448fef3b867f7e449f7776ee55a2_dtl_1_x280.jpg?v=1749721509","//store.westwing.com/products/storage-jar-sensu-en-25zon15572",{"_5622":5739,"_5624":621},"51505548951888",{"_5573":5574,"_5575":5757,"_5577":5578,"_5579":5580,"_5581":5758,"_5583":5759,"_5585":5759,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5760,"_5609":4917,"_5610":5611,"_5612":5613,"_5614":5615,"_5616":5617,"_5618":5619,"_5620":5763,"_5625":25,"_5626":5627,"_72":5762,"_5629":5316,"_5630":5631},"5860a257-e11f-4eea-b6bd-782e1bd6dad6","PROGETTAZIONE ","2026-03-04T21:34:05.600Z",{"_5581":5761,"_5588":5104,"_72":5762},"DESIGNE ","Materico",{"_5622":5764,"_5624":621},"FORMISANO F. S.",{"_5573":5574,"_5575":5766,"_5577":5721,"_5579":5722,"_5581":5767,"_5583":5768,"_5585":5768,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5769,"_5609":5730,"_5610":5731,"_5612":5732,"_5614":5733,"_5616":5371,"_5618":5619,"_5620":5772,"_5625":25,"_5626":5627,"_72":5774,"_5629":5316,"_5630":5741},"701bc257-4c66-4474-bbbc-e86bd0be1a64","Molto pulito, sembra elegante e ordinato. ","2026-02-24T20:46:59.696Z",{"_5581":5770,"_5588":5143,"_72":5771},"Bardzo zgrabny, wygląda elegancko i porządnie. ","Dozownik na myslo",{"_5622":5773,"_5624":621},"Małgorzata F.","Pensando al dispenser",{"_5573":5574,"_5575":5776,"_5577":5578,"_5579":5580,"_5581":5777,"_5583":5778,"_5585":5778,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5779,"_5609":4917,"_5610":5611,"_5612":5613,"_5614":5615,"_5616":5617,"_5618":5619,"_5620":5782,"_5625":25,"_5626":5627,"_72":5783,"_5629":5316,"_5630":5631},"b9517299-92c6-4bb4-bcf5-12f0a57167fa","Tazza molto bella. Si adatta perfettamente al bagno per un bagno luminoso. ","2026-02-24T20:46:17.896Z",{"_5581":5780,"_5588":5143,"_72":5781},"Kubek bardzo ładny . Idealnie pasuje do łazienki do jasnej łazienki . ","Kubek na szczoteczki ",{"_5622":5773,"_5624":621},"Tazza per spazzolini da denti ",{"_5573":5574,"_5575":5785,"_5577":5634,"_5579":5635,"_5581":5786,"_5583":5787,"_5585":5787,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5788,"_5609":5641,"_5610":5642,"_5612":5643,"_5614":5644,"_5616":5645,"_5618":5619,"_5620":5791,"_5625":25,"_5626":5627,"_72":5793,"_5629":5316,"_5630":5649},"ed371ad4-aabc-4442-bd3c-2282fb467e04","Questa volta è quella «giusta». Stabile e la superficie è liscia, facile da mantenere. Siamo soddisfatti","2026-02-24T11:03:51.889Z",{"_5581":5789,"_5588":5592,"_72":5790},"diesmal ist es der 'Richtige. Stabil undd die Oberfläche ist glatt, gut zu pflegen. 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Tevreden klant","nl","Design toiletborstel","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON15510-332275_5b48ca5e2a4f62500d89059f56570a55_dtl_1_x280.jpg?v=1771490772","//store.westwing.com/products/toilet-brush-sensu-en-25zon15510",{"_5622":5807,"_5624":621},"Hetty J.","Scopino da bagno di design","51505371054416",{"_5573":5574,"_5575":5811,"_5577":5812,"_5579":5813,"_5581":5814,"_5583":5815,"_5585":5815,"_5586":5316,"_5587":621,"_5588":5127,"_5589":5816,"_5609":5819,"_5610":5820,"_5612":5643,"_5614":5821,"_5616":5645,"_5618":5619,"_5620":5822,"_5625":25,"_5626":5627,"_72":5818,"_5629":5316,"_5630":5824},"c18c0bba-8b31-49ec-9bde-bc9419bab528","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10106106315088","shopify-10106106315088","Molto carina questa pattumiera ","2026-01-08T15:06:08.663Z",{"_5581":5817,"_5588":5656,"_72":5818},"Très jolie cette poubelle ","Jolie ","pedal-bin-sensu-en-25zon86593","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON86593-820258_bf52dbc6f5b7bb633e8b1e5ef8b326e0_dtl_1_x280.jpg?v=1779187553","//store.westwing.com/products/pedal-bin-sensu-en-25zon86593",{"_5622":5823,"_5624":621},"Sofia D. 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SensuPorta spazzolini